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An Evaluation of the Consumer Skills for All Programme
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|Title: ||An Evaluation of the Consumer Skills for All Programme|
|Issue Date: ||2005 |
|Abstract: ||The focus of this evaluation report is the impact of the Consumer Council’s Consumer Skills for All programme (CSFA) during the initial stage of its development (Phase 1: March 2003-December 20042).
The CSFA programme was designed to impact primarily by raising awareness on consumer
matters among Northern Ireland’s consumer population through education and collaboration, and through the provision of accessible information.
The evaluation identifies the challenges involved in demonstrating the impact of CSFA in
terms of permanent, quantifiable increases in consumer awareness, skills and behaviours,
known as ‘hard’ impact and distinguishes between this and ‘soft’ impact which comprises
more indirect/subtle indicators of change as a result of the programme. Hard and soft
indicators of impact are interdependent and are illustrated throughout the report.|
|Type: ||Project Report|
|Keywords: ||Consumer Skills|
|Appears in Collections: ||GCCNI Reports|
|Files in This Item:|
|GCCNI CSFA Executive Summary 2005.pdf||Research report||188Kb||Adobe PDF|
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